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Technology Should be the Solution. Not the Problem.
You know if you had better insights and visibility into your guest's behaviors you could make better decisions about how and where to...
tj3215
Oct 14, 20221 min read


Digital Strategies to Enhance Your Guest Experience in a Post-Pandemic World
This month we had the pleasure of talking with LaneTerralever to discuss how the COVID-19 pandemic has changed the way Venues think about...
tj3215
Sep 28, 20211 min read


Balancing The Value of Email Acquisition and Guest Experience
Email is valuable. You know it. More importantly, your guests know it. For most venues, they use one or both of the strategies below to...
TJ Christensen
Aug 6, 20212 min read


Mobile Phone Guest Experience: Are you taking a balanced approach?
The guest experience can be tremendously enhanced through technology, and smartphones are the least common denominator for most guests....
TJ Christensen
Jul 30, 20211 min read


Recency, Frequency, Duration and Spend in Action!
This is a great example of deploying guest experience technology to drive Recency, Frequency, Duration, and Spend. Kudos to the teams at...
TJ Christensen
Jul 16, 20211 min read


Companies That Use Salesforce - A CRM and More
Excellent read at Retool about what Salesforce really is. The best-of-breed CRM, yes... but it's the tremendous platform flexibility that...
TJ Christensen
Jul 2, 20211 min read


Guest Experience is a Team Effort
Many operators know that everyone plays a role in making sure every guest has a great experience at their venue. If you’ve ever worked...
TJ Christensen
Jun 17, 20211 min read


Maximizing Guest Experience Through Digital Engagement Strategy
Over the last decade, we have helped some of the world’s largest entertainment venues deploy commerce and guest experience technology....
TJ Christensen
Jun 3, 20213 min read


The ski industry has a problem, and I'm part of it...
Baby boomers are leaving the sport as they get older and retire and unfortunately Millennials aren’t making up for the exit.
TJ Christensen
Feb 9, 20214 min read
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