Mobile Phone Guest Experience: Are you taking a balanced approach?

The guest experience can be tremendously enhanced through technology, and smartphones are the least common denominator for most guests. That said, it’s a balance between leveraging the device enriching the experience, and over-leveraging the device to detract from the experience. This piece from Blooloop does a nice job outlining the uses and benefits of leveraging a guest’s device in a museum setting.

https://blooloop.com/museum/opinion/mobile-phones-museums/